Patient Consent

This informed consent document is intended to ensure you have a complete and detailed understanding of the medical care and associated services you will receive during your stay with ATLAS Medical Journeys. We are here to coordinate and ensure your well-being throughout this care journey, and we have selected our partners based on their recognized expertise and high standards of quality and safety. We encourage you to read this document carefully and ask any questions you deem necessary before signing it.

1. Patient Identification

Name : ________________________________
Date of birth : __________________
Passport number: ________________
Address : _____________________________

2. Nature and Purpose of Consent

By signing this document, you consent to ATLAS Medical Journeys organizing and coordinating, in collaboration with its partners, the following services:

• Consultation with qualified health professionals;

• Specialized medical care tailored to your needs;

• The services associated with your stay, such as accommodation, transport, ongoing on-site assistance and generally all services offered by ATLAS Medical Journeys that you wish to benefit from.

We do everything we can to offer you a peaceful and secure stay, in collaboration with partners qualified in the care of international patients.

3. Detailed Medical Care Information

ATLAS Medical Journeys and its partner care establishments, selected for their rigorous standards and expertise, will provide you with the following information before each procedure:

• Nature and purpose of the processing : you will understand the purpose of the care offered, including the medical objectives specific to your case.

• Risks and side effects : explanation of risks and potential adverse effects, for total transparency.

• Alternatives : presentation of all possible therapeutic options.

• Possible complications : information on possible complications, even if our partners are chosen for their risk management skills.

By signing, you acknowledge having received all the information necessary to make an informed choice, in an environment where each step is carefully supervised.

4. Role and Limits of ATLAS Medical Journeys

• ATLAS Medical Journeys coordinates and organizes your medical stay and associated services, ensuring that each element meets strict quality criteria.

• ATLAS Medical Journeys is not directly involved in the provision of medical care, but is committed to having experts at your side to meet your needs.

• We cannot be held responsible for medical procedures or the results of care carried out by the establishment, but we remain available to you throughout your medical journey.

5. Protection of Medical and Personal Data

Your trust and confidentiality are important to us. In accordance with current regulations, in particular Moroccan law 09-08 and the GDPR, we respect the confidentiality of your medical and personal data. By signing this document, you agree that:

• Medical data : Your medical information (history, diagnoses, recommended treatments) is transmitted only to the health professionals responsible for your care to guarantee personalized and appropriate attention.

• Personal data : Your identification and stay information is processed as part of the organization of your medical trip, with all the necessary precautions to ensure their security.

Your medical data will be transferred via secure channels, and only authorized individuals within ATLAS Medical Journeys and the healthcare facility will have access to the information necessary to provide optimal care.

6. Consent to Medical Treatment and Data Sharing

By signing this document, you confirm:

• Agree to have your medical information shared with highly qualified professionals chosen by ATLAS Medical Journeys for their expertise.

• Be able to revoke this consent at any time, although this may affect the continuity of your care.

• Have access, upon simple request, to your information to ensure its veracity and proper use.

7. No Guarantee of Medical Result

You understand and agree that ATLAS Medical Journeys cannot guarantee specific results of medical treatments. However, we have selected establishments respected for their rigorous approach and their commitment to achieving high quality standards, so that you receive the best possible care.

8. Consent to Participate in Post-Treatment Tourist Activities

As part of your medical stay, ATLAS Medical Journeys offers you tourism and wellness stay recommendations, selected according to the type of treatment you received. These suggestions are established to offer you an experience of relaxation and discovery in line with the care provided.

By agreeing to participate in the tourist activities that you have chosen in advance, you acknowledge and accept the following conditions:

• Personalized Recommendations Without Medical Commitment : The recommendations made by ATLAS Medical Journeys take into account the treatments administered, but do not constitute a medical prescription or an assessment of your physical capacity to participate. The final choice of activities is yours.

• Absence of Medical Liability of ATLAS Medical Journeys : ATLAS Medical Journeys assumes no responsibility for any medical complications or health problems that may arise while participating in tourist activities. ATLAS Medical Journeys is not responsible for individual decisions regarding the choice of post-treatment activities.

9. Refund Policy

ATLAS Medical Journeys is committed to providing full transparency regarding refunds in the event of cancellation or revocation of consent. The following conditions apply:

9.1. Cancellation before confirmation of services

If the patient cancels before confirming or booking the services medical, logistical or tourist:

• Full refund : The amounts paid will be refunded in full, after deduction of fixed administrative costs representing 10% of the total initial cost of the chosen services.

9.2. Cancellation after confirmation but before consumption of services

If the patient cancels after confirming or booking the services, but before their use:

• Prepaid medical consultations (teleconsultation, analysis, etc.) : These fees are non-refundable, because they will have been engaged with medical providers.

• Prepaid logistics services (accommodation, transportation, transfers, etc.) : Amounts already committed to third-party providers will be deducted from the refund, unless these providers agree to cancel without charge.

• Partial refund : Costs not incurred or not consumed will be reimbursed after deduction of fixed administrative costs representing 10% of the total initial cost of the chosen services.

9.3. Revocation of consent before the start of medical treatment

If the patient revokes consent 25 days before any medical treatment begins, but that services have been organized:

• Unincurred medical expenses will be reimbursed.

• Costs related to logistics and coordination services will be non-refundable.

9.4. Withdrawal of consent during medical treatment

If the patient revokes consent after the start of medical treatment :

• Fees corresponding to medical services already provided or in progress will be non-refundable.

• No refunds will be given for logistical or organizational services consumed or incurred.

• If the patient wishes to interrupt a current treatment, ATLAS cannot be held responsible for any possible medical consequences linked to this decision.

9.5. Cancellation due to force majeure

If the cancellation is due to a case of force majeure (natural disaster, death, medical emergency, etc.):

• A partial refund may be granted after assessment of the costs actually incurred.

• The patient must provide supporting evidence (medical certificate, death certificate, etc.).

9.6. No-show or patient absence

If the patient does not show up for scheduled medical or logistical appointments without prior notification:

• The amounts already committed will be non-refundable.

• ATLAS reserves the right to charge additional fees to cover reorganization costs.

9.7. Modification or postponement of services

If the patient wishes to postpone or modify their services:

• Change fees will be calculated based on third party provider policies.

• A minimum period of 14 days before the planned date of arrival in Morocco is required for any modification.

9.8. Deadline for requesting a refund

Any request for reimbursement must be made in writing within 7 days after cancellation or revocation of consent. After this period, no requests will be accepted.

Administrative Fees

A fixed amount of representing 10% of the total initial cost of the selected services will be systematically retained to cover administrative and coordination costs incurred by ATLAS.

Acceptance of policy

By booking services with ATLAS Medical Journeys, the patient acknowledges having read and accepted the terms of this refund policy.

10. Acceptance of Consent

By checking the box on our contact forms, you confirm:

• Have read and understood the information above;

• Consent freely and without pressure to receive the care and services described, with complete confidence.