Privacy Policy

Last updated: 03-06-2025

ATLAS Medical Journeys (“AMJ”, “we”, “our”) values your privacy and is committed to protecting your personal data.

This Privacy Policy (“Policy”) explains how we collect, use, transfer, and protect your personal information when you visit our website https://www.atlasmedicaljourneys.com (“Website”) or use our services.

By using the Website, you agree to the collection and use of your personal data in accordance with this Policy. If you do not agree, please do not use our Website.

1.   Data Controller

Company Name: ATLAS Medical Journeys SARL

Email for inquiries: contact@atlasmedicaljourneys.com

AMJ acts as the data controller for the personal data collected through the Website.

However, we do not store or process medical records—any health-related information shared during consultations is only transferred to our partner healthcare facilities.

2.   What Data We Collect

We collect only the necessary personal data required to provide our services.

2.1.  Data You Provide Directly

• Contact details: Name, email, phone number, nationality.
• Booking details: Information related to the reservation of non-medical services (accommodation, transportation, wellness programs, etc.).
• Payment information: If you make a deposit for our non-medical services, we process basic payment details through third-party providers.

2.2.  Health-Related Information (Not Stored by AMJ)

During a consultation with our Medical Travel Advisor, you may be asked about your medical history to determine the feasibility of your requested treatment. This may include:

• Past medical conditions.
• Current medications or allergies.
• Prior surgeries or treatments.

Important:

• This information is only collected to assist in your medical journey.
• We do not store or retain this data. 
• It is transferred securely to the selected partner healthcare facility to help them assess your case.

AMJ does not provide medical advice or diagnoses. All medical decisions are made solely by the partner healthcare providers.

2.3.  Data Collected Automatically

When you visit our Website, we may automatically collect:

• Technical information: IP address, browser type, operating system, and device type.
• Usage data: Pages visited, time spent on our Website, and interactions with the content.

This information is collected through cookies and similar technologies. You can manage cookie preferences through your browser settings.

3.   How We Use Your Data

We collect and process personal data for the following purposes:

1.     To provide our services:

• Processing bookings for accommodation, transportation, and wellness services.
• Assisting with travel arrangements related to medical stays.
• Transferring your medical history (without storing it) to partner healthcare facilities.

2.     To communicate with you:

• Responding to inquiries and customer support requests.
• Sending confirmations, updates, and important notifications regarding your booking.

3.     To improve our Website and services:

• Analyzing user behavior to enhance the user experience.
• Ensuring the security and performance of the website.

4.     For legal and administrative purposes:

• Preventing fraud or misuse of our services.
• Complying with applicable laws and regulations.

5.     For marketing and promotional purposes (with your consent):

• Sending you newsletters, promotions, or offers related to medical travel and wellness services.
• Inviting you to events or sharing industry news.

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us at contact@atlasmedicaljourneys.com

4.   Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. However, we may share your data with:

• Service providers: Third-party companies that assist in processing payments, managing bookings, or providing IT support.
• Travel & accommodation partners: Hotels, transportation companies, and wellness centers involved in your travel package.
• Healthcare facilities: To securely transfer health-related information collected during your consultation.
• Legal authorities: If required by law, we may disclose data to regulatory or governmental entities.

We ensure that all third-party partners comply with data protection laws.

5.   International Data Transfers

As AMJ serves international clients, some personal data may be transferred outside your country of residence.

• We ensure that any such transfers comply with applicable data protection laws.
• When necessary, we use contractual safeguards, such as Standard Contractual Clauses (SCCs), for data transfers outside the European Economic Area (EEA).

6.   Data Retention

We retain personal data only for as long as necessary to:

• Provide our services and fulfill bookings.
• Comply with legal obligations (e.g., accounting and tax regulations).
• Resolve disputes and enforce our agreements.

If you wish to request deletion of your data, please contact us at

contact@atlasmedicaljourneys.com.

Note: Health-related information is not stored by AMJ and is only transferred to healthcare providers.

7.   Your Rights

Depending on your location and applicable laws (e.g., Moroccan Law 09-08 or GDPR or HIPAA, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain conditions.
• Right to Restriction of Processing: Request a temporary limitation on data processing.
• Right to Data Portability: Receive your data in a structured format for transfer to another provider.
• Right to Object: Object to the processing of your data for certain purposes (e.g., marketing).
• Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.

To exercise your rights, please contact us at contact@atlasmedicaljourneys.com. We will respond within the legally required timeframe.

8.   Security Measures

We take appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data during transmission.
• Access restrictions to authorized personnel only.
• Regular security audits to detect and prevent data breaches.

However, no online system is 100% secure, so we encourage users to take precautions when sharing personal data online.

9.   Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with a revised date.

If significant updates affect your rights, we will notify you by email or through a notice on the Website.

10.   Contact Information

For any questions about this Policy or how we process your data, you can contact us:

📧 Email: contact@atlasmedicaljourneys.com

11.  Marketing Communications

We may send you promotional emails, newsletters, or special offers related to our services, such as:

• Updates on new wellness and recovery programs.
• Special discounts on accommodation and travel services.
• Information about exclusive partnerships with hotels, resorts, and transport providers.

We only send marketing communications if you have given your explicit consent or if you are an existing customer who has previously used our services.

How to Manage Your Preferences?

You can opt out of marketing communications at any time by:

• Clicking the “Unsubscribe” link in our emails.
• Sending a request to contact@atlasmedicaljourneys.com with “Unsubscribe” in the subject line.

Even if you opt out, we may still send you important non-promotional communications, such as booking confirmations and service updates.